How to Hear the Unsaid
My success as an FBI agent came from recognizing my accountability in every conversation. Earning trust in conversations with high stakes outcomes wasn’t easy but is was essential. It was important to listen to what was said, however learning to hear the UNSAID proved to be the key insight. Understanding doesn’t always afford agreement but listening to understand always affirms dignity. As a Hostage Negotiator and Profiler, I was committed to finding common ground and moving forward together.
Through my expert-led Unsaid Lab, you will gain the most effective tool to: